STREAMING FAQs

Contents

  • How to watch
  • Watching on your TV
  • Video not playing, or buffering a lot?
  • Common technical questions
  • Access options / accessibility questions
  • About my purchase
  • Other frequently asked questions

How to watch

  1. Register and purchase a pass. 
  2. You can watch on any device with an internet connection and browser.  To do this visit the Sanzaarrugby.tv webpage on the match date and time or click the “Watch Live” button.

If you have purchased a pass, logged in to the site, and the stream does not appear to be loading, we recommend clearing your web browser’s cache and cookies, then restarting your browser and logging in again. If this is unsuccessful, try using a different web browser.

I bought a Pass. How do I access all the matches?

Once logged into the main page you can click on Watch Rugby to see all available matches

Watching on your TV

I want to watch the show on my TV, how do I do this? 

We cannot guarantee the compatibility with all smart TV browsers. We recommend logging into your Sanzaar Rugby account on a laptop or PC and connecting your laptop to your TV via an HDMI cable to watch on the big screen.

I want to cast the show to my TV, how do I do that? 

On your Mac or PC running Google Chrome or Apple Safari, right-click on the video and hit 'cast', or find the casting symbol on the player. We recommend attempting to cast only to the latest generations of Apple TV and Chromecast devices. You can cast using airplay only from Apple iPhones and iPads. You can cast using Chromecast only from Android devices.

Video not playing, or buffering a lot?

Here are some ideas to try if your show is not playing properly on your browser:

  • Do you have lots of tabs open on your browser? Try closing them to free up some system resources and then restart your browser.
  • No extra tabs? Restart your browser anyway.
  • Try an alternative browser. If it's not working on Safari, try Chrome or Edge or Firefox and vice versa.
  • Clear your browser cache.
  • Restart your device.
  • Restart your router.
  • Check if there are other apps or other devices using a lot of bandwidth in your home (and stop them).
  • Update your device's OS to the latest version. Same with your browser.
  • Uninstall unnecessary toolbars on your browser.
  • On an iPhone, if you're getting just a black screen with controls, but no picture, try hitting the full-screen button. iOS has a built-in video player that sits on top of web-players like ours and can improve stability, but only kicks in when full-screen.
  • Uninstall unnecessary toolbars on your browser.
  • On an iPhone, if you're getting just a black screen with controls, but no picture, try hitting the full-screen button. iOS has a built-in video player that sits on top of web-players like ours and can improve stability, but only kicks in when full-screen.
  • The match may need some time to buffer, especially during busy periods (evenings, weekends), so leave the video loading for a couple of minutes and then try to play.
  • Try an alternative device.
  • We recommend that you try and watch using an internet connection with a speed of at least 5Mbps.

Common Technical Issues

The video isn't loading or appearing on my browser. What do I do? 

Our player is built in HTML5, and is designed for the latest browsers. Ensure that you are running a modern browser like Google Chrome, Apple Safari, Microsoft Edge, or Mozilla Firefox on a modern operating system like Windows 10 or MacOS Catalina, or are running the latest update for your mobile device.

My browser is up to date but I'm still not seeing the video. 

Try closing our website, clearing your browser cache and logging in again. Alternatively, try opening the streaming page in an incognito or private window. If you still can't see the video, email us here, and we will try and work with you to find an answer as soon as possible.

The video is buffering a lot while I'm watching. What do I do? 

In the first instance, check your internet connection is working and stable. If that is working fine, try refreshing the page (you may need to login again). If it still not working, please let us know via email here and we will try and resolve the buffering issue as soon as possible.

The whole webpage for the match I want to watch isn't loading. 

First, try refreshing the page. If that doesn't resolve it, wait a few minutes and trying again.

I paused and went away for a few minutes and the page refreshed, now I have to login again - why?   For security reasons, our customer accounts have a time-out. While you are on a page watching in some rare circumstances, if a webpage refreshes, the paywall may ask you to login again to access the show you were watching.

I was watching a match quite happily, and now it's just stopped working, what do I do?    Refresh the webpage a couple of times and the new player should load in (you may have to login again). I've read the FAQ and I'm still having trouble watching content I've bought. Don't worry, we're committed to getting the matches you've bought to you. Please email us with the issues you're experiencing and one of our team will get back to you as soon as possible. There is a possibility this may take hours or even more than a day, but please be patient, we will definitely find a way for you to enjoy the content you have bought.

Access options (where available)

How do I watch with Subtitles? 

Once you have logged in and have the video stream on your screen, hover over the bottom right of the video and you will see ‘CC off’.  Click this, and click ‘English and subtitles will now be showing in the video.

About my purchase

**
Is it available to viewers outside the my Country?**

 
Sanzaar rugby matches are only available in countries where rights to watch your content is available

Any other questions


If you have any other questions please contact our box office via support@sanzaarrugby.tv and a member of the team will get back to you.